FAQs
Shipping Policy
Here’s how it works: you order, we formulate, and then we ship! This process typically takes 7-9 business days from the time the order is placed. Customers that chose Tracked Shipping will receive a shipping notification with a tracking number via email as soon as your package ships.*Note: Due to COVID-19, please expect delivery times to be delayed.
Your order confirmation will include our best estimate of your package's arrival date. Once your order has been filled and shipped, you will receive a notification with a unique tracking link.
Refund Policy
It rarely happens (less than 1% of all orders), but if you are not completely satisfied, our happy pillow specialists are on standby!
Simply reach out to us here with the details of your concern within 30 days of receipt of your first order and we'll do our best to address your needs! If for some reason we feel we're unable to address your concerns with a free, one-time reformulation, we can process a full refund within 30 days of delivery of your first order. Please note, by choosing the one-time free reformulation, we will be unable to refund the original purchase order.